FAQs

If you need to return an item, please review the following terms:

• Return window: Customers may return their order within 14 days of receiving the product.
• Condition of Returns: To be eligible for a return, products must be unopened/unworn, unused, and in their original packaging.
• Return shipping costs: Customers are responsible for the cost of return shipping. These costs are non-refundable.
• Notification requirement: You must notify us in advance of your intention to return an item. Returns sent without prior notification may not be accepted. When you do so, please provide the order number and reason for return.
• Refund process: Refunds will only be processed once the returned items have been received and inspected at our warehouse.
• Refund approval: All refunds are issued at the discretion of the company. We reserve the right to refuse a refund if the returned goods do not meet the conditions outlined above.

To make a return, please follow these steps:

• Please notify us of your intent to return, prior to doing so
• Our support team will then provide returns information

Firstly, please refer to our Returns Policy and check you are eligible.

If eligible for a return, please contact us and we'll be in touch with return information.

In the unlikely event that your order is faulty, damaged, or incorrect, please review the following terms:

• Eligibility for fefunds: A full or partial refund will be offered if your order is faulty, damaged, or incorrect.
• Notification period: You must notify us within 14 days of receiving the item to be eligible for a refund.
• Proof requirement: Customers must provide evidence of the fault, damage, or incorrect item. This may include photographs or other supporting documentation.
• How to report an issue: Please submit all relevant information and proof via our Contact Form.Our team will review your request and respond as soon as possible.
• Refund process: Once your claim has been reviewed and approved, a full or partial refund will be issued using the original payment method.

We reserve the right to decline a refund if sufficient evidence is not provided or if the claim does not meet the conditions outlined above.

Please refer to our Refunds Policy.

Refunds will only be processed once the returned items have been received and inspected at our warehouse.

All refunds are issued at the discretion of the company. We reserve the right to refuse a refund if the returned goods do not meet the conditions outlined above.

Once approved, refunds will be issued via the original payment method. Please allow up to 10 working days for this to be processed.

Once your order has been placed, orders cannot be cancelled.

Once an order is placed, we are unable to make changes to the order.

However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. We will do our best to support but cannot guarantee this.

We aim to deliver your order as quickly and efficiently as possible.

• Order Processing Time: All orders are typically dispatched within 24–48 hours (excluding weekends and public holidays).
• UK Delivery: Delivery within the UK is usually 24 or 48 hours, depending on the shipping method selected at checkout.
• International Delivery: We ship to the following locations: UK, EU, USA, Canada, Australia, New Zealand, UAE, and Singapore. Delivery times for international orders may vary depending on the destination and local courier services.
• Duties & Taxes: For most international orders, duties and taxes are included in the purchase price. Exceptions:
  Certain orders may be subject to customs handling fees applied by local authorities. These fees:
  • Are payable by the customer
  • Are non-refundable
• Delays: While we aim to meet all delivery estimates, delays may occasionally occur due to factors outside our control (such as customs processing or courier disruptions).

If you have any questions regarding shipping or your delivery, please contact our customer support team.

Once your order has been placed and dispatched, you will receive a confirmation email or SMS message with your delivery details. This will include a tracking number and a link to track your order.

Tracking information will not be available until after dispatch.

If you think your order might be lost, please contact us with your order details and we'll look into this as soon as possible.

If your order arrives damaged, please contact us with your order details and submit proof of damage. We'll look into this as soon as possible.

Shipping is free for UK subscription orders to UK addresses. 

Shipping is also free for one-time orders in the UK when total basket value is above £40.

For all other locations, shipping costs vary by region and this will be calculated and added to your order total once you have entered the delivery address. 

If your order has been returned to sender, please contact us with your order details and we'll look into this as soon as possible.

We ship to the following locations: UK, EU, USA, Canada, Australia, New Zealand, UAE, and Singapore

We're so sorry about the delay to delivery of your order. Please contact us with your order details and we'll look into this as soon as possible.

We're so sorry you haven't received your order yet. Please check the proof of postage provided by the courier and check with any neighbours in case the order has been delivered to them. 

If you are still unable to locate your order, please contact us with your order details and we'll look into this as soon as possible.

We're so sorry your order arrived damaged. Please contact us with your order details and we'll look into this as soon as possible. Make sure to attach any photos as proof.

If your order has already been shipped, we're unable to update the address. In this case, please reach out directly to the courier.

Taxes and import duties are included in the price. 

Some countries may apply a handling fee which you'll need to pay upon delivery.

We're so sorry your order arrived damaged. Please contact us with your order details and we'll look into this as soon as possible. Make sure to attach any photos as proof.

We're so sorry you received the wrong item/s in your order. Please contact us with your order details and we'll look into this as soon as possible. Make sure to attach any photos as proof.

At checkout, you will be able to add a discount code. Make sure to click 'Apply'.

Please contact us and we'll look into this as soon as possible.

To manage your subscription, please login HERE, using the email address associated with your subscription account.

To manage your subscription, please login HERE, using the email address associated with your subscription account. 

Once you are logged in, click View Details and then Edit next to Shipping Information.

Please note that if your order has already been shipped to the wrong address, we're unable to update the address. In this case, please reach out directly to the courier.

To manage your subscription, please login HERE, using the email address associated with your subscription account. 

Once you are logged in, click View Details. You can then add, remove or swap the items in your subscription under Products.

To manage your subscription, please login HERE, using the email address associated with your subscription account. 

Once you are logged in, click View Details and then More (3 dots in the top right corner). You can then pause your subscription until you're ready for more SAP.

To manage your subscription, please login HERE, using the email address associated with your subscription account. 

Once you are logged in, click View Details and then More (3 dots in the top right corner). You can then cancel your subscription.

We'd recommend pausing your subscription instead so that you are always the first to know about exclusive merch and offers, new products and free gifts.

To manage your subscription, please login HERE, using the email address associated with your subscription account. 

Once logged in, if you cannot see your active subscription, you may have set your subscription up under an alternative email address. Please try logging out and logging back in with a different email.

If you're still having trouble, please contact us and our support team will be happy to help.